W: Steve, can you tell me how long you've been a pub owner?
M: Well, four years, I suppose. I've been involved with pubs off and on for ten years. I've sort of done hotel work. And I've also run a restaurant pub and now I've got what you call a good old-fashioned pub. That is a public bar with all the social games going with it, which is what we've always wanted to have, you know.
W: It sounds like you've always worked in pubs but not always in this one.
M: No, no, I've worked in quite a variety of pubs.
W: What makes a good pub? I mean you said, you know, it has got a good variety of things.
M: Well, I think having the right customers to start with, selling the right beer, keeping it good, and most of all keeping a good attitude yourself even though you probably feel very tired. But the idea is if you generate it from your side, it's got to affect the other side if you're getting the right customers in.
W: Yeah, I must say that's one thing that's always struck me about being a pub owner. I mean a lot of people seem to think that is a nice job, you know. Everybody says, "Oh, I'd love to retire and get a country pub." But it seems to me that it's actually very hard work.