On average, US workers spend about 10% of their workday surfing the internet, emailing friends or shopping online. This behavior, called cyberloafing, is believed to cost employers up to $85 billion a year in lost productivity.
The majority of cyberloafing research focuses on ways to prevent employees from engaging in this behavior through interventions such as internet monitoring and computer use policies. But it turns out, such behaviors may not be a sign that a worker is lazy or just wasting time. Social media use at work has been linked to higher levels of employee engagement and job satisfaction. New research suggests cyberloafing can help workers cope with an exceptionally stressful work environment.
But is cyberloafing actually effective at reducing employee stress levels? That's the question my research team wanted to answer in our new study. Our hypothesis was that cyberloafing may serve as a mini-break, giving employees an opportunity to recover from stressful work situations. To test this, we asked workers to complete an online survey and rank how much time they spent cyberloafing, checking non-work emails and shopping. We also asked them to rank job satisfaction, their desire to quit, and how often they've experienced mistreatment at work, such as being bullied, threatened or yelled at. As you might expect, we found that overall, more mistreatment at work was correlated with lower levels of job satisfaction and a greater desire to quit. More interestingly, we found that cyberloafing effectively buffered this connection. That is, mistreated workers who spent more time surfing the web and checking emails reported higher job satisfaction and were less likely to want to quit than similar participants who didn't cyberloaf as much. This suggests that cyberloafing acts as a sort of relief valve for workers, helping them recover from stressful experiences.
While we did not directly assess how cyberloafing affects worker performance, we believe by relieving stress it may not only reduce worker turnover, but also ultimately bolster productivity. This fits with other recent research that suggests taking short breaks is associated with higher levels of daily job performance. That isn't to say cyberloafing is always good. Too much time spent on non-work activities likely causes performance to suffer. All in all, managers should be more lenient with employees. We believe a bit of online shopping or surfing the internet at work could make workers more productive in the long run.