M: Good morning. My name is Bob Fetterman. I'm the computer technician.
W: Didn't I call for you last week?
M: Maybe? I work for Alpha Maintenance. I imagine someone from your office called our central office and I'm the engineer designated to your case.
W: Yeah, I spoke to a lady there last Tuesday, which is now 10 days ago. I made it clear it was an urgent matter and please send someone as soon as possible. Couldn't you or someone else have come sooner?
M: I'm sorry, but I'm not in charge of scheduling all logistics. I simply do not know. All I can tell you is I got the call this week and came as soon as I could.
W: I see. Well, I'll have you know, my manager is rather indignant that it's taken you this long to come. I understand it might not be your fault, but nevertheless, you should know what the feeling is around here.
M: I understand, and I'm sorry for any inconvenience. I will try to resolve your computer problem as swiftly and optimally as I can. What and where is the issue?
W: It's this machine right here. It was running slow for a while, I guess, and gradually got worse and worse. Last Tuesday, it just stopped working altogether. If you switch it on, you will see what I mean.
M: Okay. Do you know if it's backed up?
W: Backed up?
M: I mean, do you know if its contents have been copied and saved somewhere else?
W: I don't know.
M: Well, depending on the ensuing operative scenario, if I need to wipe the system directories clean in order to reconfigure default protocols, then my first intervention should be to intricately retrieve all inventories that I can. Otherwise, all data that was stored on its hard drive will be forever lost.
W: My manager would know. Let me go get him.